Stitchboard Support message #2
Re: delivery failure
June 13, 2014 at 10:11:39 PM  (in response to BMcGinn message #1)
 
Hi.  Probably nothing you're doing wrong.

Unfortunately there are several variables.

I'm assuming the pattern which you're trying to receive is not over Hotmail's attachment file size limit.  This used to be 10Mb but I think now it's 20Mb.

I also think when Hotmail fails in sending or receiving, it gives a message with more information, such as technical "SMTP" error information.  This might look like a different language but if you do get an email from Hotmail with technical-sounding information, I'd like to see it as it might help me determine if the problem originates from our end.  If so, I can fix it but I need to know more first.

I know you had also asked a related question in an email and I replied to that email so feel free to either email the Hotmail information or post it here.

I'll look more into it.

Terry

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