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Problem uploading photos
2757 views   5 replies   Latest reply: October 5, 2013 at 9:54:24 PM

 
Member since:
May 25, 2013
Posts: 2
kitcat1 message #1
Problem uploading photos
October 4, 2013 at 3:31:10 PM
 
I've been having difficulties generating paterns from uploaded photos (I keep getting a message stating an internal error). I've even gotten this with photos I'd previously used to create patterns. It's not every single photo (but 4 out of 5 don't work). This is seriously bumming me out because I think Pattern Wizard is the most awesome tool.

Is there something wrong with my photos (none of them are over 3 MB) and all are jpg files. Or is this a bug? I'm trying to create crochet patterns. Please help! I want to be able to use Pattern Wizard again!


 
Member since:
Jul 1, 2009
Posts: 1027
Stitchboard Support message #2
Problem uploading photos
October 4, 2013 at 11:19:40 PM  (in response to kitcat1 message #1)
 
Hi.

I just looked at the logs and see 10 errors that you received between 9/25 and 10/1.

I solved one of them earlier today.  (On 9/30 it looks like you went to freePatternWizard.com through Google and probably received a blank, white screen).  I fixed this problem.  This related to a major server upgrade we did a few weeks ago.

The other 9 errors you received are all related to the same problem.  I did make a change yesterday afternoon that directly relates to this problem and it looks like you may not have tried it since 10/1 (unless you did and show up in the logs with a different ip address).

Please try it again and let me know if you still have problems.  If so, a few things would help me to track down the cause and allow me to fix it.

1. If a certain image file always gives the error, and you wouldn't mind emailing me a copy of the image, and I can duplicate the problem, I definitely can fix it quickly.

2. If it seems more random, I'm wondering if you may get this error when you create a pattern, make some setting changes, and re-submit the image for re-processing.

Again, there's no question that I can fix the issue... I just need a bit more info.

Thanks.

Terry


“If you can dream it, you can do it.
Tom Fitzgerald


 
Member since:
May 25, 2013
Posts: 2
kitcat1 message #3
Re: Problem uploading photos
October 5, 2013 at 8:44:09 AM  (in response to Stitchboard Support message #2)
 
I've emailed you 3 images two that don't work and one that does, in hopes that you can figure this out. I've tried making setting changes and the photos that don't work, don't work and the few that do work do.

Again I have to tell you how wonderful and awesome I think pattern wizard is-by far the best pattern generator I've found.


 
Member since:
Jul 1, 2009
Posts: 1027
Stitchboard Support message #4
Re: Problem uploading photos
October 5, 2013 at 12:38:22 PM  (in response to kitcat1 message #3)
 
Thanks for sending the photos.  Unfortunately our system re-writes them before sending them in a Stitchboard personal mail.  So the ones you sent are not quite the same as working with the originals.

I have emailed you a request and you can reply to that email and attach the photos there.  That way I can work with the actual photo.

For what it's worth, I saved your first image and ran a .pdf pattern just fine through the PatternWizard.  I'll try again when you send the image as an attachment.

Thanks.

Terry


“If you can dream it, you can do it.
Tom Fitzgerald


 
Member since:
Jul 1, 2009
Posts: 1027
Stitchboard Support message #5
Re: Problem uploading photos
October 5, 2013 at 9:43:09 PM  (in response to kitcat1 message #1)
 
Thanks for emailing the images.  Yes I see the symptoms you describe.

So the good news is that I'll be able to solve it.  Should have a fix tomorrow.

Terry


“If you can dream it, you can do it.
Tom Fitzgerald


 
Member since:
Jul 1, 2009
Posts: 1027
Stitchboard Support message #6
Re: Problem uploading photos
October 5, 2013 at 9:54:24 PM  (in response to kitcat1 message #1)
 
Fixed!

Took about 5 minutes to track down the problem and fix it.

Before the fix, 4 of your 5 images failed.  After the fix, all 5 charted fine.

Have fun!

Terry


“It's kind of fun to do the impossible.
Walt Disney

 
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