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Hello and Help!
2128 views   2 replies   Latest reply: August 14, 2012 at 11:53:01 AM

Member since:
Jul 3, 2012
Posts: 6
maggiemay message #1
Hello and Help!
August 13, 2012 at 9:28:38 PM

I love this program to create cross stitch patterns but can not get it to create a pattern with both colours and symbols.  I'm very frustrated because i've sent a few emails and can not trace where they have gone or if they have been received.  Nothing is showing as sent in my email. Is this site actually a functioning site or is it just sitting here in cyber space.  I guess i'll know if I get a reply. 

I have to say as the program seems to be fantastic with the exception of my problem above the email section leaves something to be desired.

Look at that smile! (Photo guaranteed unretouched)
Member since:
Jul 1, 2009
Posts: 4516
Stitchboard Admin message #2
Re: Hello and Help!
August 14, 2012 at 1:32:59 AM  (in response to maggiemay message #1)

I'm terribly sorry to hear you're experiencing problems with the Free Pattern Wizard.  I've forwarded your inquiry to Support for a closer look.  Meanwhile, please see if this info helps: when you get to Section #7, under "Output:" do you choose "Pattern in PDF Format"?  (The default is "Pattern on Screen," which will only give you patterns in colors.  Also, you must be logged in when you create your patterns to get the PDF option.)

Once you've chosen "Pattern in PDF Format," the "Grid" setting will move to the right and in its previous place will appear "Pdf:" where you have a choice of, "Colors Only," "Symbols Only" or "Both Colors and Symbols."

Emails: if you're trying to email privately to someone here on Stitchboard, that part of our program has recently changed.  Originally, we had two mailboxes, so the entire program has been redone and now the one mailbox is available, while the other will be imported into the current email area in the very near future.  Smiley

I hope this information helps, and I apologize for the confusion...please let me know if you have any other questions, and in the meantime, Support will be with you shortly!  Smiley

Melanie  (known to the cat as "Rowr" or "Rowr Rowr") =^.^=

Melanie  (cat slave and Official Feline Can Opener) =^.^=
I'm a beading, knitting and crochet addict.  If that means I'm admitting I have a problem, then I admit to nothing. Please refrain from helping me.

Member since:
Jul 1, 2009
Posts: 1055
Stitchboard Support message #3
Re: Hello and Help!
August 14, 2012 at 11:53:01 AM  (in response to maggiemay message #1)

Thanks again for your question.  I think you're talking about two previous posts you made in the Community asking about getting pdfs with colors and symbols.  For your information, here's a link to that discussion.  I had previously answered your questions, asked you a couple questions, and showed you what you should see on the screen.  You can see that at the following link:


My second reply took a couple days since I was moving everything over to the new Community.

Regarding your mention of "sent" emails, it sounds like you were looking in your mail area.  This is a separate area and does not show messages you post in the Community. 

Your original posts were made in the Community under Free Pattern Wizard - Questions and Answers - pdf Charts with Symbols area.

Feel free to let us know if you still have problems.  We're here to help!


“If you can dream it, you can do it.
Tom Fitzgerald

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