username: password:       register (it's free!)    
logo
community home > Free Pattern Wizard > Updates > v3.6.2 - Re-enabled "screen" option for users having pdf download problems
v3.6.2 - Re-enabled "screen" option for users having pdf download problems
349 views   0 replies   Latest reply: July 13, 2017 at 12:45:19 AM

 
Member since:
Jul 1, 2009
Posts: 921
Stitchboard Support message #1
v3.6.2 - Re-enabled "screen" option for users having pdf download problems
July 13, 2017 at 12:45:19 AM
 
Hi, Everyone,

Since we upgraded the site to a secure server (HTTPS:) back in April, some users have been experiencing periodic problems getting their pdf charts on the screen.

This problem shows up both in IOS and Android devices.

In testing I found that there's no single solution.  Some devices work no matter what (like my iPhone).  Other require you change the pdf format setting in section 7 of the freePatternWizard.

For those IOS device users having pdf viewing problems, I just re-enabled a "screen" option in section 7 that helps.

The problem is that there's no common solution to the pdf viewing problem.  Users with an iPad using a certain version of IOS and browser might have no problem.  Those with a slightly different version of browser on the same device might have a problem.  Some with a different IOS version with the same browser version might or might not have a problem.  Again, they come and go depending on the combination of device, operating system version, and broswer version.

SO, if you have a problem getting a pdf chart (like all you see is a bunch of garbage text on the screen or get a download failed message), try another setting in section 7.  There are currently 3 options — Download pattern, Show /pdf pattern on screen, and Email pattern to myself.  If you have a problem with one setting, try another.

Some versions of operating systems and browser versions are more sensitive to downloading pdf files from a secure server.

I'll eventually be adding a 4th option that should offer a universal fix but for now most users should find an option that works by trying the different pdf settings in section 7.

Terry


“If you can dream it, you can do it.
Tom Fitzgerald

 
freePatternWizard
Premier Features
  • 300 Stitches Across
  • 500 Stitches Across
  • Filet Crochet   NEW!
  • Illusion Knitting
  • Private Label Pdfs
© copyright 2010-2017 Stitchboard.com   All rights reserved