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Upgrading to premium
3752 views   6 replies   Latest reply: July 9, 2016 at 3:48:22 AM

 
Member since:
Aug 28, 2014
Posts: 3
Madjesty message #1
Upgrading to premium
May 19, 2016 at 10:59:50 AM
 
Hello
I just bought the option to increase my stitches to 300 across, but I still seem to be limited to 150 can you help me please.
Kind regards



 
Member since:
Jul 1, 2009
Posts: 1054
Stitchboard Support message #2
Re: Upgrading to premium
May 19, 2016 at 1:58:13 PM  (in response to Madjesty message #1)
 
Nina,

For some reason PayPal gave us an error but our system keeps great records of everything so I manually entered your subscription.  Sorry about that. Embarassed

You can now process patterns up to 300 stitches across.

(We extended your new subscription by a month for the inconvenience so you'll get a 13-month subscription instead of 12.)

Terry




“If you can dream it, you can do it.
Tom Fitzgerald


 
Member since:
Aug 28, 2014
Posts: 3
Madjesty message #3
Re: Upgrading to premium
May 19, 2016 at 2:09:15 PM  (in response to Stitchboard Support message #2)
 
Thank you for getting back to me so quickly.
I just tried another pattern and I'm still limited to 150
I wonder am I doing something wrong


 
Member since:
Jul 1, 2009
Posts: 1054
Stitchboard Support message #4
Upgrading to premium
May 19, 2016 at 2:46:01 PM  (in response to Madjesty message #3)
 
Embarassed Nina,

Whoops.  This time it was my fault.  I manually put your subscription info into a log area and not the actual subscription area of the database.

You should be good to go now!

(And I just bumped you up another month!  Now your subscriptio expires 7-19-17. Laughing

If you go to the subscription page, you should see the subscription and the 7-19-17 expiration date.

Terry


“If you can dream it, you can do it.
Tom Fitzgerald


 
Member since:
Aug 28, 2014
Posts: 3
Madjesty message #5
Re: Upgrading to premium
May 19, 2016 at 4:25:14 PM  (in response to Stitchboard Support message #4)
 
Hey
Thank you very much for your help, it all works just great now.
Kind regards
Nina


 
Member since:
Jul 8, 2016
Posts: 1
Mimissa17 message #6
Re: Upgrading to premium
July 8, 2016 at 5:40:00 PM  (in response to Madjesty message #1)
 
Hello, does it cost anything to subscribe to premium?


 
Look at that smile! (Photo guaranteed unretouched)
 
Member since:
Jul 1, 2009
Posts: 4498
Stitchboard Admin message #7
Re: Upgrading to premium
July 9, 2016 at 3:48:22 AM  (in response to Mimissa17 message #6)
 
Mimissa,

Welcome!  Smile

We have different prices for our Premier features depending on which one(s) you're looking to use.  We also have a "full package" deal for which the introductory price is $19.95 for one year; this includes all of our current Premier features.

You can find more information about the various Premier features we offer on this page:
/pages/pattern/subscribe.php


Melanie  (cat slave and Official Feline Can Opener) =^.^=
~~~~~
I'm a beading, knitting and crochet addict.  If that means I'm admitting I have a problem, then I admit to nothing. Please refrain from helping me.

 
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