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My apologies, can you please clarify what a "single Sri" is? I'm pretty dense and completely lost here.

You're so welcome! Kiss

ksmith,

Welcome!  Smile

A couple of questions come to mind.  When resizing the image, are you using a graphics program?  And are you taking a jpg image and making it into a png, or are you working initially with an actual png?

There are other possibilities...those aren't the only ones, so we'll try to figure out what's going on here.  Smile

Sue,

Welcome!  Smile

How many stitches are you getting?  My records show you're signed up for the 500 stitches across option.  Are you getting only 50?  150?  300?  Are you logged in?  Please be sure you're logged in when you attempt to access 500 stitches across, as the system can't tell it's you if you're not logged in.  If you're not logged in and are only getting 50 stitches across, it's because you're not logged in.

If I'm incorrect; if you're getting 500 stitches across and your question here refers to your previous question about the Artwork button, please note, that's not a Premier feature.  The Premier feature you've purchased is the 500 stitches across option.  The Artwork button is not operational at this time, nor is it necessary, because there are other settings that will allow you to work with artwork.

Hope that helps!  Smile

it's nothing to difficult luckily Smiley

she is very fond of simplistic cross stiching because it remindes her of grandma, so im going to make some flowers that i remember grandma used to have in her garden and frame it :^)

im atm planing a design of a purple garden lupin
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