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1472 views   1 replies   Latest reply: October 24, 2016 at 11:23:55 PM

Member since:
Sep 22, 2016
Posts: 2
iamtrublusue message #1
October 24, 2016 at 6:10:28 PM
Im Sue  and I am new to the group, I purchased the $4.99 premier membership and it still isnt working for me. Have any of you had a problem?

Look at that smile! (Photo guaranteed unretouched)
Member since:
Jul 1, 2009
Posts: 4496
Stitchboard Admin message #2
Re: Newbie
October 24, 2016 at 11:23:55 PM  (in response to iamtrublusue message #1)

Welcome!  Smile

How many stitches are you getting?  My records show you're signed up for the 500 stitches across option.  Are you getting only 50?  150?  300?  Are you logged in?  Please be sure you're logged in when you attempt to access 500 stitches across, as the system can't tell it's you if you're not logged in.  If you're not logged in and are only getting 50 stitches across, it's because you're not logged in.

If I'm incorrect; if you're getting 500 stitches across and your question here refers to your previous question about the Artwork button, please note, that's not a Premier feature.  The Premier feature you've purchased is the 500 stitches across option.  The Artwork button is not operational at this time, nor is it necessary, because there are other settings that will allow you to work with artwork.

Hope that helps!  Smile

Melanie  (cat slave and Official Feline Can Opener) =^.^=
I'm a beading, knitting and crochet addict.  If that means I'm admitting I have a problem, then I admit to nothing. Please refrain from helping me.

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